Frequently Asked Questions (FAQ)
Registering an account is easy. Go to the top right hand corner, you will see an icon of a person.
Click on it and all you will need is a email address and a contact telephone number.
You’ll also be asked to create a unique password to keep your account safe. Make sure it's memorable.
1) Leave A Review
Once you received your order we will send you an email within 7-10 days to leave us a review to earn a 10% off voucher.
2) QR Code
Once you have successfully placed an order with us. On your delivery parcel, you may receive a sticker with a QR code. Scan it with your smartphone and follow the steps.
Very simple, make sure you sign-up on Eco Lifestyle. Then add all your desired items to your cart. Then at checkout type in your unique code where it says "discount code". It is that easy!
Pre-order products means you are ordering a product that are currently not at our distribution centre in Cape Town.
We import from different countries around the globe including the Netherlands, Poland, Italy, India and Vietnam.
It may take up to 4 months to arrive, we will indicate the estimated date of arrival on each product page. For ordering early, we offer a free eco-friendly gift with your order.
Payments & Safety
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We offer easy ways to pay online with safe and secure SSL encrypted online payment methods.
Alternatively, you can come to our head office to pay in-store via our Yoco card facility or in cash.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept payments from MobiCred, Instant EFT, Visa, MasterCard, American Express, Diners Club, M-Pesa, MTN Mobile Money, Ozow, SnapScan, Zapper and normal EFT with our banking details.
Shipping & Delivery
We deliver nationwide in South Africa within 1 to 5 business days.
Delivery will take 1- 5 business days to arrive to your doorstep. The details will be provided in your confirmation email.
Shipping rates can vary depending on your region in South Africa and are calculated at checkout.
Here is an estimation of delivery fees:
- Free delivery for orders over R950.
- R65 same-day delivery for orders over R499 (Atlantic Seaboard to Tableview).
- R99 Small package delivery for orders under R500.
- R199 Medium package delivery for orders between R500 – R75
- R249 Large package delivery for orders between R750 - R950
- R950 overnight express delivery orders which takes 1-2 business days.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe for wholesale orders only.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
Yes, we offer full and partial refunds.
- Damaged item
If you order an item and it arrives damaged, we will replace it free of charge and ONLY if it is out of stock we can either give you a full refund or you can exchange it for another item for the same value.
- Changed your mind
If you order an item and it was not what you expected, you may return it at your own expense or we can assit you with a 10% handling fee on the order value. We will then check if it's in the same condition as it was sent to you. Then we will refund you if everything is in same condition as delivered d to you.
A refund request can be submitted within a 14-days after the purchase is made. Thereafter, we cannot be liable.
- Unopended Order
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund (less delivery fee).
- Opended Order
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund of 10% of order value.
- Damaged Order
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
When an order includes free delivery, Eco Lifestyle covers all delivery costs to the customer. When a customer wants to return their order, the delivery fee will be handled by the customer - which is a 10% handling fee of the order value.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The warranty covers any manufacturing, design, or material defect. Please notify us within 14 days of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
We do not offer the service of reparing for any damanaged items, we can offer you a new replacement for less 10% of the current price available online.
Branding & Wholesale
Yes, we do.
You may order all the items sold on our online store at wholesale prices. We are also, able to source similar items for you. It will subjected to a minimum order value of R5,000 ZAR or above.
Please contact us for more information: email@example.com
Yes, on selected items we can brand your logo or design on them. For example backpacks, cooler bags, shopping bags, etc.
Please contact us for more information: firstname.lastname@example.org
Sell on Eco Lifestyle
Yes, we offer local South African businesses an opportunity to sell their ethical and sustainable products on our online store.
We are growing the need for supporting local while helping our customers with easy accessibility to start their zero waste journey.
Local is lekker.
- Increase Sales and Grow your Local Business
Simply contact us in the form below and we will add your products to our offering. You will in no time reach online shoppers across South Africa through us.
- Optimise Your Reach
Easily boost your sales by selling through as with an active customer base of over 10,000 online shoppers looking just for what you are offering.
- Solutions to all Issues
We'll provide all the help you need to set up by customer service, promotions, stock, pricing, delivery fees, warehousing facilities and more!
- Simple Logistics
From packing orders to delivery and returns, we do it all for you.
- Safe & Secure Online Payments
Payments are made directly into your account at the end of every month
Collaborate & Partner
Yes, you can apply by contacting us email@example.com and answering the following questions:
- Have you made a purchase from us before?
- In 1 or 2 sentences, tell us why you'd love to be in our Community?
- What category of products would you like to promote?
- Tell us about yourself/brand and what you would like to do
- Get featured on our social media pages
- We will send you product to test out
- Exclsuive giveaways
- Discount codes
- Collaboration opportunities with other brands
- Earn commission for all successful referals